Strategic Consulting Leads to Major Gains in Efficiency and Cost Savings BACKGROUND: Money One Federal Credit Union, headquartered in Largo, Maryland, is a trusted financial institution serving a diverse community of over 12,000 members. With assets totaling approximately $163 million, Money One has a strong presence in Maryland, offering a range of financial products and…
The mission of every credit union is to serve its members, establishing goals that continuously improve the member experience and drive the highest return on investment (ROI). To achieve this aim, myriad large and small steps must be identified, documented and executed. Strategic planning is the starting point from which the blueprint emanates for both…
Employee burnout can occur for a few reasons, both personal and professional. Still, credit union leaders are challenged to best address and relieve employee stress and frustration. Simply having employees take time off might alleviate a symptom, but time away doesn’t necessarily address the root cause nor provide a long-term solution. Look inward. Taking a…
We cannot overstate the importance of regularly analyzing existing people, processes, systems, and tools to achieve operational excellence. Particularly …