An ongoing essential to optimizing the ordinary, dashboards and continuous process improvement blueprints increase staff performance and accountability, workflow processes and technologies that enable daily activities and drive innovation.
The Challenge:
Even with the strategic and operational planning blueprints in place, you may still be simply surviving but not thriving. Results may be sporadic; staff may either not see the value of the plan or struggle with adherence to it in the face of mounting challenges and customer demands. You may be overwhelmed and searching for the right next steps to significantly improve the organization’s opportunities for success. Driving extraordinary performance and including time to innovate, requires attention to continuous process improvement.
The O2 Solution:
While strategic and operational plans are the critical first steps to an organization’s long-term success, they are not enough. A blueprint for continuous process and performance management and staff development are essential to achieving extraordinary results. A toolkit of policies, processes and procedures that drive efficiency and effectiveness are essential to ensuring customers receive optimal products and services. Performance management tools allow the senior team to translate their objectives into measurable success indicators. Dashboards then display information aligned to each objective for sharing results, managing projects and holding staff accountable. Development tools guide staff toward higher levels of understanding in the values of the organization, increased competencies, and organizational engagement.
Our operational experts guide clients in the development of a framework that focuses on people, processes and tools. We begin each engagement with an analysis of the current culture, capabilities, and appetite for change. During this discovery period we conduct remote and onsite interviews with key staff followed by the onsite shadowing of the areas selected for review. Afterwards, our team analyzes the data and develops a detailed assessment of the organization’s maturity, including recommendations for next steps toward extraordinary performance improvements. Analysis areas include:
- Organizational design and workplace management
- Internal and external communication
- Policies, processes and procedures
- Technology systems and tools critical to daily operations
- Project prioritization, management and monitoring tools