The mission of every credit union is to serve its members, establishing goals that continuously improve the member experience and drive the highest return on investment (ROI). To achieve this aim, myriad large and small steps must be identified, documented and executed. Strategic planning is the starting point from which the blueprint emanates for both…
How Money One FCU got its groove back Operational effectiveness is a term you may have heard around the office and wondered what the latest jargon was all about. Operational efficiency, however, is far more than jargon. It’s the type of culture credit unions, which were chartered to return as much as they can to…
By Anthony Hernandez, Defense Credit Union Council “A good plan, violently executed now, is better than a perfect plan next week.” – General George S. Patton General George S. Patton was a brilliant battlefield commander during World War II. His genius was his unique ability to make quick decisions of enormous consequence based on limited information…
By: Glen Leibowitz ~ As leaders, our people are the heart and soul of our business, and to give our team the very best version of your leadership; continuous self-development is paramount. Leaders are students for life, and we have the responsibility to lead and inspire our team by example; while developing the next generation…