The mission of every credit union is to serve its members, establishing goals that continuously improve the member experience and drive the highest return on investment (ROI). To achieve this aim, myriad large and small steps must be identified, documented and executed. Strategic planning is the starting point from which the blueprint emanates for both…
Employee burnout can occur for a few reasons, both personal and professional. Still, credit union leaders are challenged to best address and relieve employee stress and frustration. Simply having employees take time off might alleviate a symptom, but time away doesn’t necessarily address the root cause nor provide a long-term solution. Look inward. Taking a…
We cannot overstate the importance of regularly analyzing existing people, processes, systems, and tools to achieve operational excellence. Particularly …
How Money One FCU got its groove back Operational effectiveness is a term you may have heard around the office and wondered what the latest jargon was all about. Operational efficiency, however, is far more than jargon. It’s the type of culture credit unions, which were chartered to return as much as they can to…
Project management played a critical role in the success of credit unions in 2023 and will continue to do so in 2024. However, some credit unions are still questioning the need for project management and how to best implement a strategy that meets their specific needs. There are many things to consider when figuring out…
The importance of strong project management in credit unions cannot be overstated, and a lot changed during the course of 2023. Here are 7 key evolutions that rocked credit unions’ project management world in 2023.
By Mark Arnold, On The Mark Strategies January is one of the best months of the year. Fresh starts. New goals. Yearly predictions. The challenge, of course, is that by February fresh starts stall, new goals miss, and predictions fail. But when it comes to marketing, you never want to see your credit union or community bank…
By Meredith OlmStead, FI Grow Solutions As we finish a year like no other, and continue to navigate unprecedented times, marketers everywhere are struggling to adjust their tone and continue to interact appropriately with target audiences. Here’s a few thoughts about how to better leverage social media content as you wade through these uncharted waters. User-Generated Testimonials,…
By Scott Johnston, EVP/COO, Farmington Hills, CUSO Member Driven Technologies. Keep an eye on the rise of digital, the evolving role of the branch, business continuity planning and new ways to serve members. This has been a year that few could have predicted. The carefully planned projects and roadmaps most credit unions had laid out at…
By: Lindsay Scott, PMO Learning You’ve probably heard many different things the PMO has been compared to, no not those negative comments! I’m talking about things like the PMO being compared to the pit crew at Formula 1 – we’re there to support the project (the car!) to remove blockers and help it be as…