2022 trends for retail banking: How to implement changes for the new year
By RAECHEL DUPLAIN, PODIUM Consumers are less happy with their financial institution than they were last year. From 2021 to 2020, the number of members happy with their primary bank dropped from 86% to 78% while at least 12% reported that they were ready to change banks altogether in the next six months. During the pandemic, 10% of consumers did make the jump,…